Frequently Asked Questions

After successfully completing a course, your completion certificate will be created and awarded to you.

To access it, log in, hover over your name in the dropdown menu at the top of the page, and then select "My Certificates." From there, you can view, download, or print your certificate at any time.

To earn Continuing Education (CE) units for a course, you must complete all course requirements, including passing any required assessments and filling out the post-course survey.

After submitting the survey, your CE certificate will be created and awarded to you. To access it, log in, hover over your name in the dropdown menu at the top of the page, and then select "My Certificates." From there, you can view, download, or print your certificate at any time.

For more information, please see our Continuing Education page.

To participate in a capstone session, you must register for the session through Catalight Classroom in your current course. Capstone sessions are only accessible through the Catalight Classroom platform. When prompted to register, you can choose any available capstone date and time, but keep in mind that you must complete all required course units prior to attending your capstone session.

On the day of the event, log in to your Catalight Classroom account, select your course, and select "Join" no earlier than 10 minutes before the scheduled start of the session. If you attempt to join a capstone session without having completed the required course units, you will be asked to leave and rejoin once you've met all the necessary requirements.

Accounts are automatically deactivated after 90 days of inactivity, but your certificates, receipts, and course progress are all preserved and available once your account is reactivated.

If your account has been deactivated, please contact us using the email address associated with your account, and we will assist you in reactivating it.

In-network learners, if you are newly registered, please note that our team reviews and manually activates all in-network accounts. This process may take up to 48 hours after receiving your registration. During that time you will see the same "Your account is inactive" pop-up. If you still cannot log in after 48 business hours, please contact us.

After purchasing a course or program, you can find your receipt in your Catalight Classroom account. To access it, log in, hover over your name in the dropdown menu at the top of the page, and select "My Payments." From there, select the download icon and you can view, download, or print your receipt.

We are committed to supporting your individual learning needs. If you require an accommodation, please contact us, and we will work with you to meet your needs. Please see our accommodation policy for more information.

We're here to help with any additional questions or support you may need. We offer personalized support through 1:1 consultations for learners who have completed one of our programs. To schedule a consultation with one of our instructors, please visit our Office Hours page for available times and booking instructions.

You have registered for the out-of-network branch of Catalight Classroom. To access the in-network branch (with the correct pricing), please contact us and we will help get you setup.

We do not offer refunds for purchased courses or programs. For more details, please see our refund policy.