Classroom Policies

Exams

At Catalight Classroom, we believe in supporting learners every step of the way and adhering to the highest level of academic standards. To receive a certificate for a course in Classroom, you must successfully pass a final exam. You are granted three attempts to successfully pass the exam.

Exam Format: This format allows you to plan your time accordingly to answer each question in the exam.

Passing: These passing requirements are designed to uphold the integrity of academic standards while promoting thorough preparation and active engagement among students.

• Earn a passing score of 80% or higher.
• You have three opportunities to attempt to pass the final exam.
• If you do not pass the final exam after three attempts, you will not be eligible to receive a certificate nor reenroll in the course.

Academic Honesty

At Catalight Classroom we prioritize integrity, responsibility, and fairness in all academic endeavors. As part of our commitment to upholding academic standards and promoting a culture of honesty, you are expected to adhere to the following guidelines:

Exams:

• You must take exams with sufficient time allocation, ensuring you have adequate opportunity to demonstrate your understanding and skills.
• Exams must be completed independently, without assistance from unauthorized devices, sources, materials, or individuals.
• Exams are closed book. You must rely solely on your own knowledge and understanding without access to external resources.

Integrity:

• You are expected to uphold the highest standards of academic integrity, refraining from any form of cheating, plagiarism, or dishonest behavior.
• Any form of academic dishonesty, including but not limited to cheating, plagiarism, collusion, or fabrication, will not be tolerated and may result in disciplinary action.

Accessibility

At Catalight Classroom, we are committed to fostering an inclusive learning environment. We strive to adhere to Web Content Accessibility Guidelines (WCAG) AA standards for accessibility. Additionally, we are open to making accommodations whenever feasible to promote inclusivity.

Accommodations

If you require accommodation, contact us before you begin a course. We will make every effort to accommodate your unique needs, however, please note that we cannot guarantee accommodation in all cases.

We can provide the following accommodations with documentation indicating the need for a reasonable accommodation, which may include:

• Allow you to have a support person during the course or exam.
• Allow you to use support audio or visual devices as needed.

Continuing Education Surveys

Continuing education surveys must be completed before continuing education or professional development credits are awarded.

• You must complete surveys within seven days of completing an eligible course.
• Surveys for courses conducted through the Classroom platform will be located at the end of eligible courses.
• Certificates for courses completed on the platform can be downloaded from your Catalight Classroom account.

Certificates

Catalight Classroom maintains records of completed certificates for seven years. We encourage you to keep your own personal records. Certificates are located in your account in Catalight Classroom for easy downloading. If a copy of your certificate is needed after seven years, you can contact us to request one.

• If you lose any license/certification that is a prerequisite for a Classroom certificate, the Classroom certificate becomes null and void.
• If you violate the Classroom Code of Conduct the certificate becomes null and void.
• Catalight Classroom reserves the right to recall or nullify a certificate if you violate any of Classroom's policies, procedures, or code of conduct.
• If a learner's license/certifications are reinstated, Classroom certificate(s) will be reactivated.
• It is up to you to manage this and report any changes to Catalight Classroom.

Code of Conduct & Ethics

You are required to agree to and follow the Classroom Code of Conduct. Violations may result in suspension or ban from the platform and/or loss of earned certificates.

Complaints

We value your feedback and aim to address concerns promptly. If you have a complaint contact us and we will acknowledge receipt within three business days and promptly work towards a resolution.

Refunds

All purchases are considered final, and refunds are not issued. However, if Catalight Classroom initiates course modifications or cancellation, refunds will be granted.

Account Activation

Accounts that have been inactive for 90 days will be moved to an inactive status. You can reactivate their account when you are ready to start another course or continue a previously registered course.

If your account has been deactivated and you wish to reactivate it, please contact us.